Terms of Service

These terms govern your use of norvalda.studio and any services provided by Vorantis OÜ (Estonian Business Registry 16847291, Telliskivi 60a, 10412 Tallinn, Estonia), trading as Norvalda.

By engaging us for paid work you accept these terms. Browsing the site alone does not create any contractual obligation between us.

Norvalda is an AI-augmented marketing and product studio offering:

• Brand and identity design
• Websites and web development
• Content, SEO and editorial work
• Social and paid media operations
• Automation and AI implementation

The complete current catalogue lives at norvalda.studio/services and norvalda.studio/ai. Pricing is published at norvalda.studio/pricing.

Every paid engagement is documented in a written Statement of Work (SOW) signed by both parties. The SOW specifies scope, deliverables, timeline, price, payment schedule and any deviations from these terms. In the event of conflict, the SOW prevails.

A discovery call or written quote is not by itself a binding engagement.

All published prices are in euro (EUR), exclusive of applicable VAT.

• Estonian and EU business clients with a valid VAT ID: reverse charge applies (no Estonian VAT added).
• EU clients without a VAT ID and Estonian private individuals: Estonian VAT added at the prevailing rate.
• Non-EU clients: typically zero-rated, subject to documentation.

Posted prices are the same for everyone. We do not negotiate published list prices; we will quote custom scope where the catalogue does not fit.

Ownership of deliverables transfers to you upon receipt of full payment for the relevant phase or project, except for:

• Open-source components, which remain governed by their original licences.
• Third-party assets (fonts, stock imagery, plug-ins) licensed to you under their respective terms.
• Our internal tooling, workflows, prompts and reusable code libraries, which remain our property — you receive a perpetual, royalty-free licence to use them as embedded in your deliverables.

Until full payment is received, all deliverables remain our property and may not be used in production.

We may reference your project and use anonymised performance data in our portfolio and marketing materials unless the SOW says otherwise.

Default payment structure (overridable in the SOW):

• Fixed-scope sprints and bundles: 50% on signature, 50% on delivery.
• Retainers: monthly in advance, invoiced on the first business day of each month.
• Out-of-pocket costs (paid media spend, third-party SaaS, stock licences): invoiced at cost, separately from fees.

Invoices are due within 14 days. Late payment carries statutory interest under Estonian law (Võlaõigusseadus § 113). We may pause work and withhold deliverables while an invoice is overdue.

We stand behind our work with two specific refund commitments:

• AI Operations Audit (€1,490): if within 7 calendar days of delivery you tell us the audit contains no actionable recommendation for your business, we refund 100%.
• Fixed-scope sprints: if we miss the SOW's delivery deadline by more than 5 business days through no fault of yours, you may claim a 50% refund of fees paid for that phase.

Beyond these commitments, fees are non-refundable once work has begun. Estonian and EU consumer rights (where you qualify as a consumer) are unaffected.

Many of our services use AI systems. You must understand and accept the following:

• AI-generated output can contain factual errors, fabricated citations and outdated information ("hallucinations"). You are responsible for human review before publishing or acting on any AI output.
• We do not warrant that AI components will be free of bias, complete or accurate. We do warrant that we will apply professional judgment, senior review and the testing described in the SOW.
• Where we deploy AI systems to your infrastructure, you become the operator under the EU AI Act (Regulation 2024/1689) for ongoing use. We will document the system's intended purpose, known limitations and any high-risk classifications.
• You must not use deliverables to produce content that is illegal, defamatory, deceptive, infringes third-party rights, or violates the providers' acceptable use policies (e.g. OpenAI, Anthropic, Google).

To the maximum extent permitted by law:

• Our aggregate liability arising out of or in connection with any engagement is capped at the fees actually paid to us in the trailing 12 months preceding the event giving rise to the claim.
• We are not liable for indirect, consequential, incidental or special damages, including lost profits, lost revenue, loss of data, loss of goodwill or business interruption.
• Nothing in these terms excludes liability for fraud, gross negligence, wilful misconduct or any liability that cannot be excluded under Estonian law.

Fixed-scope engagements end on delivery. Either party may terminate for material breach not cured within 14 days of written notice; fees for work completed up to that point remain payable.

Retainers may be cancelled by either party with 30 days' written notice. Work in progress is completed and invoiced; no early-termination fee applies.

We may suspend or terminate without notice if you instruct us to perform work that is illegal, unethical or that would breach a third-party platform's terms.

These terms are governed by the laws of the Republic of Estonia, excluding conflict-of-laws rules. The UN Convention on Contracts for the International Sale of Goods does not apply.

The parties will attempt to resolve disputes amicably. Failing that, exclusive jurisdiction lies with the Harju County Court (Harju Maakohus) in Tallinn, Estonia. Consumers established elsewhere in the EU retain any mandatory rights under their local law.

EU consumers may also use the European Online Dispute Resolution platform: ec.europa.eu/consumers/odr.

We may update these terms occasionally. Material changes apply prospectively. Active clients will receive at least 30 days' written notice (typically by email) before changes take effect for them. Continuing to use our services after that point constitutes acceptance.

The version in force at the start of a fixed-scope engagement applies for the full duration of that engagement.

Questions about these terms: hello@norvalda.studio or by post to Vorantis OÜ, Telliskivi 60a, 10412 Tallinn, Estonia.