02 · Customer Support Automation
An auto-responder trained on your docs. Live in 14 days
Chat widget and email auto-responder trained on your products, FAQs and shipping rules. Handles 60–80% of repetitive tickets in under 30 seconds — and hands the rest to a human before the customer notices.
What you get
Specific. Owned by you. No vendor lock-in.
01
Support auto-responder trained on your documentation, with a managed knowledge index
02
Chat widget (Crisp / Intercom integration) + email auto-responder
03
Brand voice tuning + safety guardrails + human handoff thresholds
04
Loom walkthrough + admin dashboard for content updates
Process
How we deliver. Day by day.
01
Knowledge ingest
Day 1-3
We import your help docs, product DB, shipping policies, returns rules. Vector embeddings. Test queries with your team.
02
Voice + guardrails
Day 4-7
Tune the auto-responder on your brand voice. Set confidence thresholds. Define human handoff triggers. Test 50+ real queries.
03
Integration + UI
Day 8-11
Hook into your help platform (Crisp / Intercom / Zendesk). Email auto-responder live. QA against real ticket samples.
04
Launch + monitoring
Day 12-14
Soft launch to 10% of traffic. Watch for hallucinations or off-brand responses. Full rollout day 14. €390/mo monitoring covers drift, content updates, and tuning.
Real delivery
E-commerce client: 80+ "is this in stock" emails daily.
Premium spirits e-commerce, 200 SKUs. Founder was answering 80+ daily emails about stock, shipping, and pairing recommendations. We built a support auto-responder on their product DB + shipping policies + sommelier notes. Now handles 70% of tickets in under 30 seconds.
€2,490 setup + €390/mo. Founder reclaimed 3 hours per day.
- Setup
- €2,490
- Ongoing
- €390/mo
All automation services
- 015-day audit. 20 ranked automations. ROI mathFive days inside your team. We map every manual handoff, rank the twenty automations worth building, and hand back a roadmap with hours-saved and revenue impact on each line.5 days→
- 03Clay + Smartlead + custom sequences. Live in 14 daysOutbound that earns a reply. ICP, enrichment, personalised sequences, reply triage — wired up in 14 days and run monthly. EU-compliant by default.2 weeks→
- 04Topic → SEO → draft → human edit → publishA weekly content cadence that ranks. Automation handles the volume, a senior editor holds the standard, 4–6 finished articles land in your CMS each month.7 days setup→
- 055-day deep competitive teardownFive days of deep research, synthesised by a senior operator. Every claim manually verified. Delivered as a 30-page strategic memo you can hand to a board.5 days→
- 06n8n workflow built on your stack. Your data. Your controlOne workflow, scoped on a stopwatch and shipped to your stack. Invoice processing, lead routing, CRM sync, reporting workflows. From €990. You own the keys.5–15 days→
- 07An AI assistant on your site that knows your business. Live in 10–21 daysA chat assistant on your website, trained on your pages, documents and price list. It answers visitors' questions about your products and services, collects contacts and enquiries, and hands anything it shouldn't answer to a human — in every language your customers write.10–21 days→
Related reading
From the Norvalda blog