02 · Customer Support Automation
A auto-responder trained on your docs. Live in 14 days
Chat widget and email auto-responder trained on your products, FAQs and shipping rules. Handles 60–80% of repetitive tickets in under 30 seconds — and hands the rest to a human before the customer notices.
What you get
Specific. Owned by you. No vendor lock-in.
01
Support auto-responder trained on your documentation, with a managed knowledge index
02
Chat widget (Crisp / Intercom integration) + email auto-responder
03
Brand voice tuning + safety guardrails + human handoff thresholds
04
Loom walkthrough + admin dashboard for content updates
Process
How we deliver. Day by day.
01
Knowledge ingest
Day 1-3
We import your help docs, product DB, shipping policies, returns rules. Vector embeddings. Test queries with your team.
02
Voice + guardrails
Day 4-7
Tune the auto-responder on your brand voice. Set confidence thresholds. Define human handoff triggers. Test 50+ real queries.
03
Integration + UI
Day 8-11
Hook into your help platform (Crisp / Intercom / Zendesk). Email auto-responder live. QA against real ticket samples.
04
Launch + monitoring
Day 12-14
Soft launch to 10% of traffic. Watch for hallucinations or off-brand responses. Full rollout day 14. €390/mo monitoring covers drift, content updates, and tuning.
Real delivery
E-commerce client: 80+ "is this in stock" emails daily.
Premium spirits e-commerce, 200 SKUs. Founder was answering 80+ daily emails about stock, shipping, and pairing recommendations. We built a support auto-responder on their product DB + shipping policies + sommelier notes. Now handles 70% of tickets in under 30 seconds.
€2,490 setup + €390/mo. Founder reclaimed 3 hours per day.
- Setup
- €2,490
- Ongoing
- €390/mo
All automation services
- 015-day audit. 20 ranked automations. ROI mathFive days inside your team. We map every manual handoff, rank the twenty automations worth building, and hand back a roadmap with hours-saved and revenue impact on each line.5 days→
- 03Clay + Smartlead + custom sequences. Live in 14 daysOutbound that earns a reply. ICP, enrichment, personalised sequences, reply triage — wired up in 14 days and run monthly. EU-compliant by default.2 weeks→
- 04Topic → SEO → draft → human edit → publishA weekly content cadence that ranks. automation handles the volume, a senior editor holds the standard, 4–6 finished articles land in your CMS each month.7 days setup→
- 055-day deep competitive teardownFive days of deep research, synthesised by a senior operator. Every claim manually verified. Delivered as a 30-page strategic memo you can hand to a board.5 days→
- 06n8n workflow built on your stack. Your data. Your controlOne workflow, scoped on a stopwatch and shipped to your stack. Invoice processing, lead routing, CRM sync, reporting workflows. From €990. You own the keys.5–15 days→
Related reading
From the Norvalda blog